Hello! The silicone pad that I use has the same wire /cord issue as teh one returned (I think this was exchanged before, or another general silicone pad I bought was, and my daughters one time too). The wires are coming from corner and the black wire is sticking out/not attached. Can you please help? Thank you! Kat General Pad With Silicone (G264-SI) #13564 05/20/2024 05/19/2025 2308ZLDA24V0081 Warranty is Expired